Privacy Policy

FUEL Wellness & Sports Nutrition

At FUEL Wellness & Sports Nutrition, your privacy and the confidentiality of your personal health information are extremely important to us. We are committed to protecting your personal information in compliance with Alberta’s Health Information Act (HIA) and Personal Information Protection Act (PIPA). This policy outlines how we collect, use, disclose, and safeguard your information as part of our dietetic services.

1. Collection of Personal and Health Information

We collect only the information necessary to provide you with safe, effective, and personalized nutrition care. This may include:

Your name, date of birth, contact information
Medical history and diagnoses
Medications and supplement use
Laboratory results and medical reports
Diet, lifestyle, and personal health goals
Billing and payment information (if applicable)

Information may be collected directly from you (e.g., verbally, through forms, online) or from authorized third parties, with your consent (e.g., your physician or other healthcare providers).

2. Use of Your Information

Your personal information is used to:

Provide nutrition counseling and care
Develop and monitor individualized nutrition plans
Communicate with you regarding appointments and follow-up
Collaborate with your healthcare team (with your consent)
Maintain accurate clinical records
Fulfill regulatory, legal, or professional obligations

3. Consent and Limiting Use

We collect, use, and disclose your personal information with your informed consent, except where required or permitted by law. You have the right to withdraw consent at any time, though this may affect the services we can provide.

4. Disclosure of Information

We will not disclose your information to any third party without your explicit consent unless required by law. Possible exceptions include:

Emergencies or safety risks
Legal or regulatory requirements
Requests from professional regulatory bodies (e.g., College of Dietitians of Alberta)

5. Storage and Protection of Information

Your information is securely stored in physical and/or electronic formats. Safeguards include:

Password-protected and encrypted electronic records
Secure filing systems for paper records
Confidentiality agreements with staff and service providers
Regular backups and software security updates

We retain your records in accordance with legal and professional standards (typically 10 years after your last visit, or 10 years after age 18 for minors).

6. Access to Your Information

You have the right to request access to your personal health information and to request corrections if you believe your records are inaccurate. Requests must be made in writing. We will respond within the timelines required under Alberta’s HIA.

7. Privacy Breaches and Safeguards

In the event of a privacy breach, we will take immediate steps to contain the breach, notify affected individuals as required, and implement corrective measures. We will also notify the appropriate regulatory and/or oversight authorities, as required by law.

8. Third-Party Service Providers

We may use secure third-party platforms for services such as:

Online booking and appointment reminders
Virtual consultations (telehealth)
Electronic record keeping

All service providers are vetted to ensure they comply with Canadian privacy laws and industry best practices.

9. Policy Updates

This privacy policy may be updated to reflect changes in legislation, regulation, or practice operations. The most current version will always be available on our website or upon request.

DO YOU HAVE A QUESTION?

I, Nick Creelman, can be reached at:

EMAIL nick@fuelnutrition.ca

PHONE (780) 239-4421

If you have any questions or concerns about how your personal information is handled, I encourage you to reach out. I will do my best to provide clear answers and address any issues.

Should you wish to file a formal complaint regarding privacy practices, please submit it in writing. I will acknowledge receipt of your complaint, ensure it is thoroughly reviewed, and provide you with a written response outlining the outcome and reasons.

If you have concerns about the quality of my professional services or questions regarding my competence or fitness to practice, I welcome the opportunity to discuss them directly. If we are unable to resolve the matter to your satisfaction, you have the right to contact my regulatory body:

College of Dietitians of Alberta

1320, 10123 99 Street

Edmonton, Alberta
PHONE 780-448-0059

www.collegeofdietitians.ab.ca

This policy is made under the Personal Information Protection and Electronic Documents Act. That is a complex Act and provides some additional exceptions to the privacy principles that are too detailed to set out here. There are some rare exceptions to the commitments set out above.

For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:

112 Kent Street, Ottawa ON, K1A 1H3

PHONE 1-800-282-1376